Effective Date: February 2025 Clothed.site Email: info@clothed.site Address: 3930 NW 20th Street, Coconut Creek, FL 33066, USA Phone: +1 (305) 921 8028
1. Overview
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and refund process under the terms outlined below.
2. Return Window
You may return items within 15 days of delivery. Returns after this period may not be accepted.
3. Eligibility for Return
To qualify for a return:
Items must be unused, unwashed, and in their original packaging.
Tags and labels must be intact.
The item must not be on final sale or marked as non-returnable.
4. Non-Returnable Items
The following cannot be returned:
Undergarments or intimate wear.
Items purchased on final clearance.
Gift cards.
5. Refund Process
Once we receive and inspect your return:
A refund will be processed to your original payment method within 5–7 business days.
Shipping costs are non-refundable, unless the return is due to our error (wrong item, damaged product, etc.).
6. Exchanges
If you’d like to exchange an item (e.g., for a different size), please initiate a return and place a new order separately.
7. How to Initiate a Return
To start a return, contact our support at info@clothed.site with your order number and reason for return. We’ll provide instructions and a return address.
8. Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item:
Contact us within 48 hours of delivery with photos.
We will send a replacement or offer a full refund.
9. Contact Us
If you have any questions regarding returns or refunds, reach out at:
